You can reach us through the contact form, email, or phone. Our contact information and hours of operation can be found in the footer of our website.

There is a comments field in the checkout process. You can leave requests or comments about your order there or through email or phone.

You can order from our online store by adding items to your cart and checking out. You will be prompted to enter your shipping and billing information and select a payment and shipping method. Once your order is complete, you will receive a confirmation email.

After placing an order, an order confirmation is automatically sent via email. Please make sure that you entered the correct email address during the ordering process and check the spam folder in your email account. If you do not find it there or in your inbox, please contact us. Additionally, add our email address info@freedomskateshop.at to your contacts to avoid our messages landing in your spam folder.

We ship with the Austrian Post (Standard Shipping) as well as DHL Express and FedEx (Express Shipping). We also offer pickup in our store in Vienna. During the checkout process, you will be prompted to select a shipping method. More detailed information about our shipping methods can be found here: Shipping

Yes, we ship worldwide. If your country is not listed, please contact us.

Shipping costs depend on the chosen shipping method and destination. Current information can be found here: Shipping

Yes, you can choose to pick up your order at the store during checkout. You will receive notification when your order is ready for pickup. The address and hours of operation of the store can be found in the footer of our website.

Paid orders are usually shipped on the same or next business day.

Once your order has been shipped, we will send you a tracking number that you can use to track your parcel on the shipping company's website.

Once your order has been shipped, we will send you an email with your shipping confirmation and tracking number. If you cannot find the message in your inbox, please make sure to check your spam folder. Add our email address info@freedomskateshop.at to your contacts to avoid our messages landing in your spam folder.

If your shipment has been returned to us, please contact us. Once the package has arrived at our warehouse, we will arrange for re-delivery or a refund.

If your parcel arrives damaged, please contact us immediately so we can resolve the issue.

We accept major credit cards, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay, EPS and bank transfer. If you choose to pick up your order at our store in Vienna, you can also pay in cash or with card directly at the store.

We ask that you complete payment for your pre-payment order within 5 business days. If you need more time, please contact us.

We will provide you with our bank details after you have placed your pre-payment order. They are also visible in the footer of every email we send you. However, to be on the safe side, we are happy to list them here again:

Our bank details:
Account holder: Free at Last GmbH
IBAN: AT564300041570285027
BIC: VBOEATWW

We accept returns within 100 days of purchase, as long as the product is in new and unused condition. Skateboard decks that have already been gripped are excluded from the right of return.

You can find more detailed information about the return conditions in our terms and conditions and in our refund policy.

Yes. We accept exchanges within 100 days of purchase, as long as the product is in new and unused condition. Skateboard decks that have already been gripped are not eligible for exchange.

Yes, you can also return your order at our store.

We always try to offer you the best products at the best prices. Due to this fact and the fact that we are a very small (skater owned & operated) store, it is unfortunately not possible for us to offer you a general free return shipping. We ask for your understanding! Nevertheless, we also understand that sometimes something does not fit and therefore must be exchanged or returned. For this reason, we are happy to offer (for the time being) our customers from Germany and Austria, a low-cost return option.

As soon as your return or exchange is registered, you can create a return label through our website and drop off the package at a post office of your choice. Once we receive the shipment, you will be refunded the purchase amount of the returned products, minus a flat rate return fee of 4.99 EUR, to the payment method you used at the time of purchase.

If you wish to exchange a product for another product in stock, we will cover the cost of the first return label as well as the cost of shipping the replacement item (for items with a value of 40 EUR or more).

Of course, you also have the option to send the package yourself to our address (Freedom Skateshop, Zieglergasse 28, 1070 Vienna, Austria) or return or exchange it free of charge in our store.

For orders with delivery addresses outside the two countries mentioned above, it is currently not possible for us to offer return labels. Please register your return or exchange via our contact form. Our regular return policy applies.

Register return or exchange and print return label for return shipments from Austria or Germany

Yes (99.9% of the time)! We do our best to always update our website with the latest stock, but there may be (extremely rare) occasions when a product is not available. In this case we will contact you and offer you a replacement product or a refund.

If a size is crossed out or not displayed, it is currently unavailable.

Some products may come back in stock, but we cannot guarantee availability. The best way is to send us a short message through the contact form, we will be happy to check.

Yes, we sell gift vouchers that can be used for purchases in our online shop and vouchers that can be used for purchases in our retail store in Vienna. You can find gift vouchers here: Gift Vouchers

You can enter a coupon code during the order procedure by entering the code in the provided field during the checkout process. You can redeem the voucher for the retail store in our Vienna shop at the cashier.

Vouchers for the Freedom Online Shop are typically sent via email within 24 hours of purchase (Monday to Saturday). Vouchers for the physical store are sent via post and the usual delivery times apply.

Vouchers for the Freedom Online Shop are typically sent via email within 24 hours of purchase (Monday to Saturday). If you haven't received your voucher in this time frame, please contact us and we'll be happy to help.

If you've lost your voucher for the Freedom Online Shop, you can request it again through the order confirmation email you received. You are also welcome to contact us, we can initiate a resubmission of the voucher through our system.

Yes, of course we can grip your deck professionally and free of charge. Just leave a short note in the comment field during the checkout process.

Yes, of course we can assemble your new deck - professionally and free of charge. Simply add a short note in the comment field during the checkout process.

We include free stickers with every order. Stickers can also be purchased on our website. You can find the stickers here: Stickers

You can subscribe to our newsletter on our website (in the footer). The link to unsubscribe can be found in every newsletter email we send you.